Refund policy

Digital download

Because your hunt is delivered immediately, there is no 14-day right of withdrawal once you have agreed to immediate delivery (see our Terms). We still want every hunt to work.

Technical problems

If something went wrong - for example the PDF won't download or open, the cards print incorrectly, your license key doesn't unlock your hunt, or you were charged twice - email hello@cluejoy.com within 30 days of purchase.

Please include the email address you used at checkout and your order number or license key (both are in the Lemon Squeezy receipt email). A short description or screenshot of the problem helps.

What we do

We will first try to fix it (for example by sending you the correct PDF). If we can't fix it, we arrange a full refund. Refunds are processed by Lemon Squeezy, our Merchant of Record, to your original payment method; they usually show up within 5-10 business days, depending on your bank.

Duplicate charges for the same hunt or bundle are always refunded. After a refund of a single hunt, the license key is disabled and the hunt is locked again. After a refund of the Christmas Morning Bundle, the bundle license key is disabled and both hunts created with it, every unlock link and token for them, and the extras are locked again (see our Terms).

Your statutory rights

This policy does not limit your statutory rights as a consumer, including your rights if digital content is faulty or not as described.