Terms of sale

Seller and reseller

Cluejoy is a web app operated by Cluejoy (cluejoy.com), Netherlands. Contact: hello@cluejoy.com.

Our order process is conducted by our online reseller Lemon Squeezy (Lemon Squeezy, LLC), who is the Merchant of Record for all our orders. Lemon Squeezy handles payment, invoicing, sales tax/VAT and refunds and provides all customer service inquiries about payments and refunds.

What you buy

Access to a personalized treasure hunt in the Cluejoy web app, unlocked with a license key and delivered as a printable PDF download (digital content, not a physical product). The free preview shows the first clue cards before you buy. The full hunt is exactly the hunt you configured when you started checkout. Lemon Squeezy may also give you a bonus printables PDF.

Christmas Morning Bundle: one order gives you two personalized hunts (any occasion and age group, each set up by you like a single hunt) plus personalized printables: a finisher certificate, gift-reveal tickets and a letter (from the Clue Keeper for teens and adults, or from Santa for kids), filled in with the name, gift and date you enter. The bundle license key opens your bundle on any device. Each of the two hunts, once created, stays tied to the bundle and cannot be swapped for another hunt.

Price and payment

The price is shown before you pay (currently $7.99 for a single hunt, one-time, no subscription). The Christmas Morning Bundle (two hunts plus the extras) is priced at $12.99, one-time, once its checkout is available; until then it cannot be bought. Lemon Squeezy shows the final amount, including any sales tax or VAT for your country, at checkout and sends you the receipt/invoice and your license key by email.

Delivery

Right after payment you can unlock your hunt and download the PDF straight away. Your license key (in the Lemon Squeezy receipt email) unlocks the same hunt again on any device. One license key unlocks one hunt.

For the bundle, delivery starts as soon as your bundle opens after payment: you can create both hunts and print the extras straight away.

Right of withdrawal (EU/EEA and UK buyers)

Consumers normally have 14 days to withdraw from an online purchase. For digital content that is not on a physical medium, this right ends once delivery has started, if you agreed to immediate delivery and acknowledged that you lose your right of withdrawal.

Before checkout we ask you to tick a box confirming exactly that: you want immediate delivery and you understand that you lose your 14-day right of withdrawal once the download is available. If you do not want this, please do not buy. The bundle checkout has its own box that covers immediate delivery of the whole bundle (both hunts and the extras).

This does not affect your statutory rights if the content is faulty or not as described - see our Refund policy.

Refunds

If an order is refunded, everything it unlocked stops working: for a single hunt, that hunt and its unlock links; for the bundle, both hunts, every unlock link and token for them, and the extras. Printouts you already made are not affected, but please don't use a refunded purchase. See our Refund policy.

Using the hunt

The PDF is for your personal, non-commercial use: print it as often as you like for your own hunts. Please don't resell or publish the riddles or share your license key.

Safety

You are responsible for choosing safe hiding spots and supervising children. Never hide clues inside hot appliances or the trash can, or anywhere a child could get hurt reaching for them. Follow the setup & safety sheet included in the PDF.

Liability

We are liable without limitation for intent and gross negligence and as required by mandatory law. Otherwise our liability is limited to the price you paid.

Contact

Questions about your hunt: hello@cluejoy.com. Questions about payment, invoices or tax: Lemon Squeezy (see your receipt email) or us - we will help.